Privacy policy

PRIVACY POLICY

Last updated: December 3, 2025

Palette Home (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide a curated shopping experience to our customers (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy controls with respect to how your personal information is collected, processed, and disclosed.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include information that has been de-identified or aggregated so that it cannot reasonably identify you.

We may collect the following categories of personal information, depending on how you interact with our Services:

Contact Information

Name, billing and shipping address, phone number, and email address.

Financial Information

Payment method details (credit/debit card information), financial account information, payment confirmation, and transaction details. Payment information is processed securely by Shopify and third-party payment processors; we do not store full card details.

Account Information

If you create an account: username, password, preferences, and account settings.

Transaction Information

Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and details of past transactions.

Communications

Information you provide when you contact us, such as customer support inquiries.

Device Information

IP address, browser type, device identifiers, network connection details.

Usage Information

How you interact with our website and Services, including browsing activity, pages visited, and time spent.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you make a purchase, create an account, contact us, or otherwise interact with the Services.

  • Automatically through cookies and similar technologies when you browse the website.

  • Service providers that help us operate our business (e.g., payment processors, shipping providers, analytics tools).

  • Partners or other third parties where legally permitted.

How We Use Personal Information

Depending on your interaction with the Services, we may use personal information for:

1. Providing, Personalizing & Improving the Services

Processing your orders, enabling payments, shipping products, managing your account, remembering your preferences, facilitating returns/exchanges, and improving our website and Services.

2. Marketing & Advertising

Sending marketing communications (email, SMS, postal mail) and showing relevant ads, including based on your interactions with our store. You may opt out of marketing communications at any time.

3. Security & Fraud Prevention

Authenticating your account, securing transactions, detecting and investigating fraud or misuse, and protecting our business and customers.

4. Communication

Responding to support inquiries, providing order updates, and maintaining our relationship with you.

5. Legal Obligations

Complying with applicable laws, responding to valid legal requests, enforcing policies, and participating in legal proceedings where required.

How We Disclose Personal Information

We may share personal information with:

  • Shopify, to host and operate our online store and process your data securely.

  • Service providers, such as payment processors, shipping/freight carriers, IT providers, analytics partners, and cloud storage providers.

  • Business and marketing partners to deliver personalized advertising and promotional content.

  • Third parties you authorize, such as when using integrated social media tools.

  • Affiliates and corporate partners within our business group.

  • Legal authorities when required to comply with law, protect our rights, or participate in lawful processes.

  • Successor entities, such as in the event of a business transfer, merger, or restructuring.

Relationship With Shopify

Our store is hosted and supported by Shopify. Shopify collects and processes personal information about your interactions with our store in order to provide, improve, and secure the Services.

Shopify may process data across borders, and in some cases, Shopify will be the controller responsible for responding to your privacy rights. To learn more about how Shopify handles personal information, visit the Shopify Consumer Privacy Policy.

Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies. Content shared publicly on social platforms may also be visible to others.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from individuals under 16 years old. If you believe a child has provided personal information, contact us to request deletion.

Security & Retention

We use industry-standard measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to access or know

  • Right to delete

  • Right to correct

  • Right to portability

  • Right to opt out of targeted advertising or data sharing (where applicable)

  • Right to manage communication preferences

We may need to verify your identity before processing a request and may decline requests where allowed by law. You may also designate an authorized agent to submit requests on your behalf.

For privacy requests relating to data processed by Shopify, please see Shopify’s privacy resources.

We will not discriminate against you for exercising your rights.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your own. When transferring data from the European Economic Area or the UK, we rely on appropriate legal safeguards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The “Last updated” date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Palette Home / Palette Home Design
5813 Grove Avenue
Richmond, VA 23226
United States

Email: hello@palettehomedesign.com
Phone: (804) 716-1742